1. Roles
- Customer = Data Controller
- Ivorycom = Data Processor
2. Processing Scope
Ivorycom processes personal data to:
- Provide CRM services
- Store and manage customer data
- Enable integrations and automation
3. Security Measures
Ivorycom implements:
- Encryption (AES-256, TLS 1.2+)
- Access controls
- Monitoring and logging
- Infrastructure security (AWS)
4. Sub-Processors
Ivorycom uses trusted providers:
- Amazon Web Services (AWS) — cloud infrastructure, database, file storage, encryption
- Stripe — payment processing
- Anthropic — AI processing
- Amazon SES — transactional email delivery
- Amazon SNS — SMS and notification delivery
- Google APIs — customer-authorized integrations
All under contractual safeguards.
The current sub-processor list is published in our Privacy Policy and updated as it changes.
5. Data Transfers
Cross-border transfers use:
- Standard Contractual Clauses (SCCs)
- Security safeguards
6. Data Subject Rights
Ivorycom assists customers in fulfilling:
- Access requests
- Deletion requests
- Data portability
7. Breach Notification
Ivorycom will:
- Notify customer without undue delay
- Provide details of the breach
- Support mitigation
8. Data Retention
Data is retained:
- During active use
- Deleted upon request or termination
9. Audits
Enterprise customers may request:
- Security documentation
- Compliance verification
10. Contact
📧 privacy@ivorycomcrm.com
Ivorycom LLC
Apollo Beach, Florida, United States