Support Center

We’re here to help — pick a channel, browse help articles, or send us a ticket. Most replies go out within one business day.

All systems operational

How would you like to reach us?

✉️
Email us
support@ivorycomcrm.com — we read every message.
🎫
Submit a ticket
Tell us what’s going on and we’ll get back to you.

Response times by plan

PlanChannelsHoursFirst responseService level
StarterEmailBusiness hours48hBest effort
BusinessEmail + ChatBusiness hours24hBest effort
GovConEmail + ChatBusiness hours12hBest effort
BusinessEmail + Chat + Scheduled callExtended business hours8hDedicated CSM
EnterpriseEmail + Chat + Phone + Slack/Teams24/71h criticalNamed TAM, 99.9% availability target

Critical-severity issues (production outage, data loss, security incident) are prioritized regardless of plan. Email security@ivorycomcrm.com for security incidents.

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🔐 Security

Vulnerability reports and security incidents.

security@ivorycomcrm.com
🏢 Enterprise

DPAs, security questionnaires, procurement, custom contracts.

enterprise@ivorycomcrm.com
📰 Press

Media inquiries and partnership requests.

press@ivorycomcrm.com

Ivorycom LLC · Apollo Beach, Florida, United States